Frequently Asked Questions
Everything you need to know about your Pwnage gear and orders.
How long does shipping take for custom gaming mice?
Standard shipping typically takes 3-5 business days within the continental US. Custom orders including specific shell colors or sensor configurations may require an additional 1-2 days for assembly before dispatch.
What is the return policy for electronic accessories?
We offer a 30-day return policy for all items in their original packaging. Please note that high-performance peripherals must be in like-new condition with all technical components intact to qualify for a full refund.
Do Pwnage products come with a warranty?
Yes, all our electronic hardware comes with a 1-year limited warranty covering manufacturing defects and sensor malfunctions under normal usage conditions.
Are your wireless mice compatible with both Windows and macOS?
Absolutely. Our hardware is plug-and-play compatible with Windows, macOS, and Linux. However, our advanced customization software for DPI and RGB mapping is currently optimized for Windows.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package's journey to your setup.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.